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POLE USA - Fitness FAQ

"DIVA ZONE STUDIO"

3706 MERCER UNIVERSITY DRIVE SUITE 34 (UPSTAIRS IN THE MISSION SQUARE PLAZA)
FAQ | Pole USA & The Diva Zone Macon, Georgia PDF Print E-mail
WHAT DO I WEAR?
You can wear or bring any comfortable, form fitting attire or fitness wear. There is absolutely No Nudity.

WHAT DO I BRING?
A towel or mat, high heels are optional. For safety purposes, please do not wear body lotions or oils.

WILL I LOSE WEIGHT?
You may experience physical changes over time, however, Pole USA does not promise or guarantee results of any kind. Our classes are designed for fun.

DO I HAVE TO BE PHYSICALLY FIT TO TAKE A CLASS?
No, our classes are designed for all women to have fun.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Pole USA accepts Cash, Cashier’s Checks, Money Orders, Visa, Master Card, American Express, Discover, and Debit Cards.  You may also pay online using the PAYPAL link on our website ( www.poleusa.com )

DO YOU TRADE SERVICES?
NO

HOW DO I PAY?
Go to the Contact Us page and click the service you want and you’ll be connected to Pay Pal for payment. If you do not have a Pay Pal account, just click ‘no’ and use your regular credit or debit card.

WHAT IF I DON’T WANT TO PAY ONLINE?
Mail a Cashier’s Check or Money Order to: POLE USA, P.O. BOX 4201, MACON, GA 31208-4201.  We DO NOT accept personal checks. Any personal checks received in the mail will be returned to the sender.

HOW DO I PUT DOWN THE DEPOSIT?  
Go to the website: www.poleusa.com and click on Contact Us. In the box marked Book Now, click on the Party Deposit or Six Week Deposit Tab and follow the prompt.  You may also mail a cashier’s check or money order to: Pole USA, PO BOX 4201, MACON, GA 31208-4201.

CAN I CANCEL A CLASS?
You may cancel a class, but please be aware of our refund policy

WHAT IS YOUR REFUND POLICY?
Absolutely, no refunds are given for our one hour classes. You may reschedule within 14 days of payment, however there are no refunds. If you do not reschedule, then your payment is forfeited.

WILL YOU HOLD A SPOT IN A CLASS FOR ME UNTIL YOU RECEIVE MY CHECK IN THE MAIL?
Unfortunately Pole USA cannot hold any spots. If you mail your payment, the class may be full by the time your payment is received. 

WHAT DO I DO AFTER I PAY?
Once you have provided all of your contact information to include your phone number, email or fax number, and a point of contact, a representative from Pole USA will contact you to finalize all details and tailor the event to your needs.

CAN I COME AND NOT PARTICIPATE?
To respect the privacy and safety of our participants, all Pole USA classes and workshops are private. If you attend the class, you must pay and participate.

DOES THE GUEST OF HONOR HAVE TO PAY?
YES.

CAN WE BRING ALCOHOL?
NO! We DO NOT allow alcohol or drugs at any Pole USA event. For safety reasons, we ask that you do not consume any alcohol or drugs before or during an event hosted by Pole USA.  We reserve the right to cancel or refuse a party if alcohol or drugs are a factor.

WHAT IF SOMEONE FROM MY PARTY DOES NOT SHOW?
We do not give refunds for no shows.

CAN I CANCEL OR RESCHEDULE THE PARTY?
You may cancel a private party, however, you are responsible for the NON REFUNDABLE deposit. You may reschedule a party, but you must reschedule within 60 days or the deposit will be forfeited and a NEW deposit will be required

 

 
Pole USA FAQ